Promotions, Payment and Returns T&Cs

The following applies to all Paleo Robbie packages, payments and voucher codes unless stated otherwise:
 
  • Only one voucher code can be used per Meal Plan or Grocery order.

  • Vouchers can only be used a maximum of once per customer, unless stated otherwise in the promotion.

  • Friends or family members at the same address cannot use a voucher code more than once between them.

  • Voucher codes cannot be combined, broken up, transferred or converted for cash value.

  • Voucher codes cannot be used after its expiry date.

  • Voucher codes that state they can only be used by new customers, cannot be used by customer who have tried the Paleo Robbie service.

  • We accept all Visa/MC/Amex credit cards, bank transfers and PayPal payments.

  • Refunds are given as in-store credit immediately (within 1 working day) in the event a product was damaged or incorrectly delivered. The customer cannot return the product, but in case of a spoiled product or a missing one we give 100% refund as in-store credit. 

  • Cash refunds for unused in-store credit are given to Chieftain members for their paid in-store credit upon request (within 10 working days). We do not give cash refunds for unused in-store credit to Savage or Warrior members, however we can extend the expiry date upon the customer's request, and credit may also be transferred to another customer for a small admin fee. In-store credit which wasn't paid for but given as a bonus or for a promotion is never cash refundable.

Any questions? Please reach out to our friendly Paleo Bjorn at [email protected]