Promotions, Payment and Returns T&Cs
The following applies to all Paleo Robbie packages, payments and voucher codes unless stated otherwise:
  1. - Only one voucher code can be used per Fresh Meals or Grocery order.
  2. - Vouchers can only be used a maximum of once per customer, unless stated otherwise in the promotion.

  3. - Friends or family members at the same address cannot use a voucher code more than once between them. This includes our refer-a-friend offer - you cannot refer a partner, friend, or family member living at the same address.

  4. - Voucher codes cannot be combined, broken up, transferred or converted for cash value.

  5. - Voucher codes cannot be used after its expiry date.

  6. - Voucher codes that state they can only be used by new customers cannot be used by customers who have Paleo Robbie already.

  7. - We accept all Visa/MC/Amex credit cards, bank transfers and PayPal payments.

  8. - Refunds are given as in-store credit immediately (within 1 working day) in the event a product was damaged or incorrectly delivered. The customer cannot return the product, but in case of a spoiled product or a missing one we give 100% refund as in-store credit. 

  9. Paleo Credit expires after 3 years from the purchase date.

  10. - What does Cash Refundable for the Chieftain package mean? Cash refunds for unused in-store credit are given to Chieftain members for their paid in-store credit upon request for up to 3 years, after which all credit expires. Refunds may incur bank fees. We do not give cash refunds for unused in-store credit to Savage or Warrior members, but credit can be transferred to another customer for a small admin fee. In-store credit which wasn't paid for but given as a bonus or for a promotion is never cash refundable.

  11. - We reserve the right to nullify a voucher if we suspect wrongful usage.

  12. No vouchers or credit may be used to purchase gift certificates.

Any questions? Please reach out to us anytime at [email protected] or 083-002-3607 ❤️