- Friends or family members at the same address cannot use a voucher code more than once between them. This includes our refer-a-friend offer. You cannot refer a partner, friend, or family member living at the same address.

- Voucher codes cannot be combined, broken up, transferred or converted for cash value.

- Voucher codes cannot be used after its expiry date.

- Voucher codes that state they can only be used by new customers cannot be used by customers who have Paleo Robbie already.

- We accept all Visa/MC credit cards, bank transfers and PayPal payments.

- Refunds are issued as in-store credit within one business day if a product is damaged in delivery and unusable, at management's discretion. In general we require photo and/or video evidence of damaged products, and claims to be submitted within a day of delivery. For spoiled or missing products, we provide a full refund as in-store credit.

- Paleo Credit expires after 3 years from the purchase date.

- What does Cash Refundable for the Chieftain package mean? Cash refunds for unused in-store credit are given to Chieftain members for their paid in-store credit upon request for up to 3 years, after which all credit expires. Refunds may incur bank fees. We do not give cash refunds for unused in-store credit to Savage or Warrior members, but credit can be transferred to another customer for a small admin fee. In-store credit which wasn't paid for but given as a bonus or for a promotion is never cash refundable.

- We reserve the right to nullify a voucher if we suspect wrongful usage.

- No vouchers or credit may be used to purchase gift certificates.

- While we make every effort to guarantee the accuracy of nutritional information, we do not guarantee this data.

Any questions? Please reach out to us anytime at [email protected] or 083-002-3607 ❤️