- Vouchers can only be used a maximum of once per customer, unless stated otherwise in the promotion.
- Friends or family members at the same address cannot use a voucher code more than once between them. This includes our refer-a-friend offer - you cannot refer a partner, friend, or family member living at the same address.
- Voucher codes cannot be combined, broken up, transferred or converted for cash value.
- Voucher codes cannot be used after its expiry date.
- Voucher codes that state they can only be used by new customers cannot be used by customers who have Paleo Robbie already.
- We accept all Visa/MC/Amex credit cards, bank transfers and PayPal payments.
- Refunds are given as in-store credit immediately (within 1 working day) in the event a product was damaged or incorrectly delivered. The customer cannot return the product, but in case of a spoiled product or a missing one we give 100% refund as in-store credit.
Paleo Credit expires after 3 years from the purchase date.
- What does Cash Refundable for the Chieftain package mean? Cash refunds for unused in-store credit are given to Chieftain members for their paid in-store credit upon request for up to 3 years, after which all credit expires. Refunds may incur bank fees. We do not give cash refunds for unused in-store credit to Savage or Warrior members, but credit can be transferred to another customer for a small admin fee. In-store credit which wasn't paid for but given as a bonus or for a promotion is never cash refundable.
- We reserve the right to nullify a voucher if we suspect wrongful usage.
No vouchers or credit may be used to purchase gift certificates.
Any questions? Please reach out to us anytime at [email protected] or 083-002-3607 ❤️